photo credit: SmithGreg

I recently had a member on one of my communities start a thread to review a book, which he criticized. Most of his review was fair, but there were some parts that I felt were a little harsh. Still, it was appropriate for our community.

As an author, I do sympathize with other authors because when you really invest of yourself to write a book that means something to you, there is a vulnerability in that. I also don’t want our community to be known for unfairly harsh reviews so while the review itself was OK, I went ahead and replied to steer the topic toward productive discussion.

The next thing I did was to invite the author of the book to the community. I told him about the discussion that was occurring on the community and made clear what was being said. I explained what our community was about – that it is a friendly, respectful community – and encouraged him to join to offer his thoughts.

photo credit: Dell’s Official Flickr Page

The third annual Community Manager Appreciation Day, originally started by Jeremiah Owyang, will be celebrated on January 23.

In honor of this event, Dell will be hosting an hour long Google+ Hangout on their Google+ profile, starting at 1 PM ET (UTC/GMT -5). During the hour, there will be a set of three live panels, organized by Connie Bensen, a Senior Community Strategist at Dell.

I will be featured on the first panel, “Chief Company Pinata & Cat Herder: Beyond a Day in the Life of a Community Manager,” alongside Amy Muller, Co-Founder and Chief Community Offer at Get Satisfaction and Mark Harrison, Community Manager for Google Earth and Google SketchUp. Following this session, others will speak, including Bill Johnston, Director of Global Online Community at Dell, who will be featured on the final panel with Owyang.

photo credit: jsmjr

In the United States, today is Martin Luther King, Jr. Day, in honor of the late civil rights leader.

A few days ago, NBC News released a full episode of “Meet the Press” from March 28, 1965, which featured Dr. King. It is embedded below.

If you watch it, you’ll notice how calm he remains throughout. Despite the very personal nature of the topic and the fact that, at multiple times, he is essentially asked if he is a communist or a hypocrite, he remains calm. This trait was undoubtedly one of Dr. King’s strengths and one of the reasons that he was such an influential leader.

Though his cause was one of vast importance, far more than the management of an average community, a community manager is a leader and leaders of all stripes can learn a great deal from Dr. King.

photo credit: Gord Bell

If you are like me, you have many different social streams of information that you pay attention to.

These streams usually contain information from people that you have subscribed to in some way, whether you call it friending, following or something else.

When we interact via platforms that have some sort of relationship system, where people can add you to the list of people they want to pay attention to, you can add them to your list and we are notified when people add us to their list, there is a personal dynamic.

This is because we all like to have people pay attention to us. When we say, “hey, I want to pay attention to you,” and that person then tells us, “awesome, I want to pay attention to you, too!,” it makes us feel good.

photo credit: carterse

I received an email from a reader who has managed a good sized community for a number of years. It is the largest within it’s focused niche, growing to host meetups not only online, but also in person.

This reader will remain anonymous because although he wrote me to suggest that I write about this topic, he has not given me permission to mention who he is. But, to keep things simple, we’ll call him Robert.

Robert started the community because the topic that it is based around was a new hobby that he was passionate about. He is a web development veteran. It wasn’t really meant to make any money, as these things often start, but it did lead to him cultivating a relationship with many of the players within the business industry that exists around the topic of the community. He began to generate some revenue, though not very much.

photo credit: ornello_pics

Josh Barraza asked if I would talk about how you can revive a “dead” online community. That’s a great suggestion.

Before we talk about the how, there are a couple of simple truths that we need to keep in mind.

The definition of “dead” will vary by person, by community and by person running the community. You may look at something as “dead” when someone else sees it as fine.

If you are running the community and you consider it dead, then that is one thing. But, otherwise, be careful how you view, and judge, other communities. They aren’t always intended to have regular activity or to grow on an activity basis. Everyone has different goals.

photo credit: ra_hurd

I like Quora. I really do. But, why is it that I can’t go more than a few days without seeing someone asking, on what is essentially a forum, why forums are dead, how forums can be saved, why people don’t use forums or something similar?

I can only answer this question so many times. There is not enough time in the day for me to tell you that forums are not dead. I have other things I want to do.

That may be one reason I created areforumsdead.com. Day or night, 365 days a year, you can check to see if forums have died yet. It’s updated in real time.

Jokes aside, forums are not dead and they are not dying. Forums will only die when we no longer wish to have threaded, text based discussion. Since that is part of the backbone of most community and social platforms, forums are doing fine.

photo credit: Glyn Lowe Photos

Since this will be my last post of 2011, here at ManagingCommunities.com, I decided that we would take a look back at the 10 most read articles that were published here in the last 12 months.

It’s always fun when something that I write resonates so well that people pass it on and share it with their coworkers and friends. Thank you to everyone who helped spread the word to make these articles popular.

What is the Best Forum Software? The Definitive Answer
The answer holds as true today as it did back at the start of March.

Only a Small Percentage of Your Customers Care Enough to Offer Feedback and You Should Listen
Of all of the things you can do to build your sales, caring is a very affordable option.

photo credit: mikecogh

In a perfect world, the members of your online community would contact you through the method that you direct them toward.

But, this isn’t a perfect world and you can’t expect that people will always do so. Going beyond that, you can’t really be angry if someone contacts you through a publicly available email address or instant messenger username. Well, you can, but I don’t know if there is any purpose.

Instead, what you should do is direct them back to the appropriate channel by contacting them through it. For example, I prefer the private message system on our community for most sensitive issues. If this is one of those instances, then I might respond to an email or instant message conversation and say that I am going to continue the conversation through the private message system and then do so immediately, answering their inquiry.

photo credit: Gonmi

Treat people as you want to be treated.

I apply the golden rule to a lot of different circumstances, including how I manage my communities, with respect to other communities.

I’ll give you a few examples.

It’s not unheard of that a member of a community, not necessarily mine, but any, would complain about another one that they have joined previously and participated in and/or been banned from.

That community is the worst. The administrator is a jerk and a megalomaniac. This community is so much better.