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myYearbook CEO Discusses Moderation Solutions for Live Video and How a Chatroulette Like Service Cut Down on Nudity

Posted by Patrick on April 25th, 2011 in Managing the Community

TechCrunch’s Erick Schonfeld has an interview with myYearbook CEO Geoff Cook. myYearbook is a social network that launched live video chat in November. With some mileage behind the feature, Cook is ready to share some data and results.

At the time the feature launched, 1 of every 10 streams on Chatroulette was “obscene,” he says. Since then, however, Chatroulette has made progress. Recently, myYearbook reviewed 1,500 Chatroulette streams and found that there was an abuse rate of 1.9% (or around 1 in 50). Cook claims a rate of “less than 1 in 1000” for myYearbook, which serves up 750,000 video chat conversations a day.

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Funny Things (Banned?) Members Have Told You (Submissions Wanted!)

Posted by Patrick on April 15th, 2011 in Humor, Managing the Community
Based Laughter
Creative Commons License photo credit: mboperator

I have a fun idea. As you know if you’ve read ManagingCommunities.com for any measurable amount of time, I like to sometimes share the funny or absurd things that my members have told me. Whether that’s being called Hitler or people who are both wrong and rude, I share it in small doses.

Sometimes, we get gold from commenters of the blog. One example that comes to mind immediately is this comment by MsMod:

One of my favorite attacks ended with, “no doubt Hitler would embrace and adopt you as one of his own.”

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We’ll Be Cool as Long as You Just Play Your Part

Posted by Patrick on April 11th, 2011 in How Should I Participate?, Managing Staff, Managing the Community

Earlier today, the new music video for “Play Your Part” by Wale featuring Rick Ross, Meek Mill and D.A. Wallach of Chester French premiered on MTV.com. I really like this record and like the music video just as much – you can pick up a free download of the mixtape that the song is from at Ross’ website.

At last year’s Blog World Expo, I developed a panel featuring D.A. alongside rapper Asher Roth, my friend Wayne Sutton and myself. D.A. is a really cool guy – very nice, talented and smart – who has a great understanding of building community.

Anyway, in the new video, which I have embedded below, D.A. sings, “you think you’re using me, like this game’s new to me, but you ain’t confusing me … we’ll be cool as long as you just play your part.” So, today, I want to talk about how important it is that all members of your community play their respective parts.

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Community Milestones and Successes are to be Shared

Posted by Patrick on March 18th, 2011 in Managing the Community
Larchmont, New York
Creative Commons License photo credit: dougtone

No matter the size of your community, you will have the opportunity to celebrate milestones or some other form of success.

Milestones tend to be number based: 5 years online, 1,000 posts, 20,000 members and 100,000 threads. But, success and notoriety can come in many forms. For example, being mentioned in a book, a major publication or on television might be a noteworthy achievement and exciting for the community.

Instead of simply letting these moments pass, seize them as opportunities to share an accomplishment with your community and to thank people who have helped you earn it.

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Together, We Can Kill Online Community and at SXSW Interactive 2011, We Did

Posted by Patrick on March 14th, 2011 in Managing the Community, ManagingCommunities.com

Yesterday, I delivered my presentation at South by Southwest Interactive 2011, titled “27 (Fun!) Ways to Kill Your Online Community.”

The premise was simple: I have spent the last 11 years or so building my reputation in this space as part of a simple, but brilliant plan: I want to kill online community. Once and for all.

People think I’m passionate about online community. They think that because that is the image I’ve cultivated. But, it’s all a ploy. Online community is disgusting and without worth and I want it to end.

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I’ve Banned the Top Poster on My Forums and I’d Do it Again

Posted by Patrick on February 28th, 2011 in Interacting with Members, Managing the Community
No 1 - brown
Creative Commons License photo credit: kirstyhall

I tell people that numbers don’t matter to me. That sounds like a nice thing to say – quality over quantity and all that. Pretty words. People like to hear it. It’s easy to say, but can I really walk the walk? When it comes time to prove it, do I follow through?

One of the most important and obvious proving grounds for this belief is when you reach the point when you realize that you must ban a long time member, one of your most active posters or one of your top posters all-time.

You’ve given them every opportunity, but they try to walk all over you. They treat the community guidelines as though they are an option. They treat you and your staff disrespectfully. And it becomes apparent: you’re not banning them. They’re banning themselves. And so, you do it and you deal with the fallout.

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The Lies People Tell on Your Online Community (Reflections on “I Was Teenage Hockey Message Board Jailbait”)

Posted by Patrick on February 3rd, 2011 in Managing the Community
Eine Sache der Perspektive
Creative Commons License photo credit: Skley

People tell lies on your online community. They tell lies to get around your policies. They tell white lies that probably don’t hurt anyone. And then they tell lies that can.

Katie Baker, a contributor over at Gawker Media sports blog Deadspin, recently penned a fascinating piece on her experience using hockey-themed Usenet groups as a teenage girl in the late 90s. The title? “The Confessions Of A Former Adolescent Puck Tease: I Was Teenage Hockey Message Board Jailbait.” You had me at message board.

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Politics and Religion and Where They Fit in Your Online Community

Posted by Patrick on January 24th, 2011 in Managing the Community

There is a reason that politics and religion are the two main things not to discuss in polite company. Few topics can divide a room faster. And, as a community is not all that different from a group of people in a room, it can have the same effect online.

Rarely can subjects be as divisive as those two – rarely do subjects lead to people holding each other in greater disdain.

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My Generally Laid Back Approach to Guideline Violations

Posted by Patrick on December 27th, 2010 in Managing Staff, Managing the Community
Recliner Free Throw
Creative Commons License photo credit: swanksalot

I take our user guidelines very seriously. If a post violates our guidelines, it is removed, documented privately and the member is contacted. So, when I say I am laid back about how I approach guideline violations, that is not what I mean.

What I mean is that guideline violations aren’t, in and of themselves, something that demands your immediate attention. I try not to create a sense of panic. I also try not to let them disrupt me from my normal routine or whatever I am doing.

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Inflammatory Name Substitution: What it is and Why it Matters

Posted by Patrick on December 23rd, 2010 in Managing the Community

Do you know when people substitute a name for something or someone, calling it something that it is not officially called or is not the actual name of the thing, usually meant in a sarcastic or derogatory way?

“Micro$oft” or “M$” is a popular example. I’m a big fan of Sean “Diddy” Combs and the New York Yankees and have heard people call both all sorts of names, derived from their actual name or stage name. You could say that it is name calling.

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