ComBlu Report Details the Online Community Tools Used by Major Brands (Free Download)
Social engagement firm ComBlu has just released “The State of Online Branded Communities,” a new 52-page report that you can download for free on their website.
It includes data from 241 online communities collectively owned by 78 corporations, and the bulk of the report discusses what tools they use and what “best practices” they follow. This data is then drilled down to specific industries and corporations are given a rating based on how well they are supposedly engaging through their online communities.
Overall, ComBlu did a great job collecting and compiling this data and offering it to us to consume – and for free. They certainly could have charged for the report and I would have never seen it unless they sent me a copy, so the fact that they are providing it free of charge makes it a must-download for anyone in the community space.
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